FAQs

• When will my order ship?

All items are made to order and ship within 3-5 business days, unless otherwise specified. Please note that cork boards may take up to 3 weeks to ship.

• Do you do custom orders?

Yes! Send me a message through my contact form or email to info@maddison-cherie.com - I can make custom cork boards, earrings, necklaces or something else!

• Do you offer returns?

Short answer; no. I am a very tiny business (it's just me) and all items are made to order. Please be sure of your purchase at the time of ordering as I do not offer returns.

• My order arrived broken!

Oh no! Please send me an email (info@maddison-cherie.com) with a photo of the breakage with your full name and/or order number and I will be more than happy to send a replacement.

• My order was returned to you because I put the wrong address at checkout. Can you reship it to me?

I will happily reship to the correct address for orders over $15 and within the US. If your order is under $15 or an international order, I will refund the items and cancel your order, but I cannot refund the shipping charges. Please note small businesses do not have any sort of "deal" with the post office. When this happens we pay out of pocket to reship the order. Please be sure of your address at the time of checkout.